Open a Case on Amazon: How to Contact Amazon Seller Support

Last Updated on January 4, 2022 by

Most of the time Amazon sellers face different issues in Amazon Seller Central which they can not solve themselves. To help in such situations, Amazon created “Amazon seller support”, where a dedicated team provides 24hours support for the sellers’ queries and issues concerning every aspect of their business. This article will guide you on how to contact them and some tricks that will help you to solve your problem quickly.

Suppose you are a new seller on Amazon, and you need help with everything like how to list an item, the basic rules for selling products on Amazon, how to fix search suppressed issues, etc. Consider Amazon Seller Support as a resource available to you that can help shed more light on your situation. You can contact Amazon anytime through email or over the phone during only certain business hours of the day.

What is a case and how to create it on Amazon seller support?

A case in amazon is the way to contact the supporting system of Amazon for your issues. For example, you are facing a problem with updating your product on the amazon seller center. To solve it, you can write a message following Amazon’s rules so that Amazon takes steps to solve your issues. You can refer to this process as creating a case. 

Now, let’s show you the entire process to create the case for your particular issue. First, log in to your seller account and go to “Help“.

You will find here the top solutions provided by Amazon that are issues people normally face.

Still, you can contact Amazon even with any simple issue, just click on “Get Support” under the “Need more help?” 

Click on the service you need from “Selling on Amazon” and “Sponsored Ads and Stores”.

You have a large space to describe your issue. They have multiple levels of representatives in their seller support. They are very professional and they know most of the things. If you make them understand only in some little words, that is enough. If you want to explain elaborately you also can do that. After your description just click on the “Continue” button.

If you have the identifier, add the identifier such as SKU, UPC, ASIN, etc. For more help, click on the “Contact Us” button. 

Select your preferred language, contact reason, add attachments if you have any. You can add up to 6 attachments in one email. If you have more than 6 attachments, you can add them in the following mail. Add your email address, and if you want you can add the phone number also. 

If you need an emergency solution, check the immediate attention-requiring box. If you abuse this option, they will not allow you to contact them anymore.

There is also a list of menus to help you to solve your problems quickly. Click on the “Or, browse for your issue in the menu”. 

You have to find the right category to find a solution quickly otherwise they will refer you to the correct team.

Click on the “Launch Case Log” to find all of your cases.

You will find the status of whether Amazon answered yet or not. Usually, they reply within 12-24 hours. Click on the “View” to view your case.

You will find your answer.

To conclude, if you are a new seller on Amazon, you have to learn more on a trial and error basis, that’s why Amazon is always there with you to help you anytime with any simple or complex issues. We hope that you understand the whole process clearly. You can also contact Amazon support with confidence to resolve your issues. If you like our discussion, please comment, share, and subscribe to our blog. Also, do not hesitate to ask if you have any queries on any field of eCommerce. We would be glad to hear from you and answer your questions.

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