Amazon Selling Policy & Seller Code of Conducts – Save Seller Account From Suspension (Part 2)

Last Updated on April 22, 2022 by

customer information amazon selling policy

Selling on Amazon is a great profitable business if you can properly handle your selling account. The number of Amazon sellers has been increasing day by day, as a result, Amazon has also made its selling rules, policies, and code of conduct more strict and straightforward. In our last post, we have already described the basic notion of Amazon Selling Policy & Seller Code of Conduct and how you can avoid Amazon suspensions. Continuing from that, here in this post, we will see a few major topics and points that you must know about Amazon selling policy.

Amazon Seller Policy & Codes

The Amazon seller codes of conduct are spread into the area of product feedback, communications, and customer information. As these selling policies and seller code of conduct mainly correspond with Amazon’s valuable visitors and buyers, Amazon always keeps an eye on these selling policies and does not hesitate to take lethal actions against the accused sellers. We will be going through these points in detail and tell you how to avoid these types of problems.

1. Amazon Selling Policies and Seller Code of Conducts: Selling Prohibited Items

As Amazon is growing at an exponential rate, Amazon very strictly follows all its selling policy to the point and take strict action again sellers who fail to comply. We are going to discuss some more important selling policies and seller codes of conduct that you need to follow to avoid getting your seller account on Amazon banned or suspended. 

If you’re selling any of the below-mentioned items on Amazon, they will surely ban your seller account. 

  • Gun
  • Alcohol,
  • Laser products
  • Recalled products, Etc

2. Amazon Selling Policy for Customers: Ratings, Feedback, and Reviews

Customer rating, feedback, and reviews are very important for any seller on Amazon. The reason behind this is that positive ratings and reviews help bring in more sales and profit while negative reviews and ratings greatly hurt your product sales and can eliminate any sort of profit chances. That is why Amazon has made a very strict selling policy and Seller code of conduct for this particular problem. 

Amazon prohibits sellers to make lucrative selling schemes to attract buyers to provide false reviews and ratings. Making this enormous selling policy helps Amazon maintain its credibility of selling very good items and maintaining proper product quality checks. 

If Amazon finds out you are violating the seller code of conduct and bribing customers, asking customers directly, or providing incentives to acquire positive reviews and ratings, you will instantly get your Amazon selling account suspended or even worse banned. You are also prohibited to provide positive ratings for your product and negative reviews for your competitor’s products. All these types of actions strictly go against Amazon’s basic ethics Selling Policy & Seller Code of Conduct.

3. Amazon Seller Code of Conduct: Customer Communications

Communicating with customers other than fulfilling your order is a strict NO from Amazon. Amazon wants you to do all your communications with customers on “Buyer-Seller Messaging” and nowhere else. Not following Amazon’s selling policy and seller code of conduct will lead to account suspension and banning. You are also forbidden to share your customer’s details like address, phone number, and personal information with third-party companies. 

You should not communicate with your buyers outside of Amazon as it will violate your contract and agreement with Amazon and be very consequential for your seller account. You should not have a marketing type of communication with your customers. 

Apart from Amazon’s provided way of communication, Amazon strictly forbids you from having any sort of communication with your client. If any of your clients complain against you, then you will have to go through a very long and gruesome process while having your selling account suspended or even worse getting directly banned.

4. Amazon Selling Policy and Seller Codes of Conduct: Customer Details

Tempering with customers’ valuable information is an offensive crime and Amazon has made its Selling Policy & Seller Code of Conduct very strict and hard. Amazon takes instant action against sellers who violates this selling policy. Amazon lets you use their buyer’s information only to fulfill all the criteria to process your order. After you are done, you should delete and remove the information completely. 

If you are a long-time Amazon seller you are dictated to follow all of Amazon’s selling policy and seller code of conduct to the point without having any sort of hiccups or missteps. If you working as a team using just one seller account, and if anyone violates any of the Amazon seller policies, Amazon will take serious action against your Amazon account which will be harmful to you financially.


You can easily become a top seller on Amazon and prevent yourself from getting suspended or banned on Amazon if you follow all the Amazon policy and seller code of conduct that we have listed. We have also discussed what you should do to keep your seller account safe from getting suspended, denied, or banned by Amazon. 

If you have any questions regarding this content, please comment below and we will try to provide a solution for you. You can also contact us through our email to get any kind of facility you need.

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